Useful Information / FAQ’s

Candles and sizes  Only the best non scented pillar and taper candles are used to personalise your candles.  In White or Ivory with a choice of 8 sizes from 80mm  to 400mm.  The best size candle will be offered for each design. The 80mm candles will be gift wrapped in clear cellophane and tied with an organza ribbon.  All other candles will be gift wrapped in clear cellophane, tied with an organza ribbon and presented on a glass candle plate.  Although all the white candles are supplied by a Manchester Company they are manufactured by the oldest and largest candle manufacturer in the EU.  The Ivory candles are supplied by Price’s, a quality UK company. I endeavour to source all other components needed locally.

Font style  I will use ‘artistic licence’ when personalising your candle, however, should you wish to have a specific style font I will be happy to help you.  Please let me know as soon as you receive a proof and I will re.work and re.send to you before personalising your candle.

Changes or cancellation of an order    It will be possible to makes changes or to cancel an order at any time prior to arranging payment. However, changes cannot be made once your candle has been personalised which is normally within 2 days of receiving payment.

Payment / Privacy  Financial security is taken very seriously.  With this in mind all payments to Candles2Cherish are handled by PayPal.  This is a secure site and please be assured that I will not hold any card  details.  The information I keep will be your email and address and these will not shared with a third party.

Names / Dates / Church / Town    It is your responsibility to verify the spelling of any names and text that you submit to or receive from Candles2Cherish.

Dispatch / Delivery  Upon receipt of your payment I will personalise your order and arrange delivery to a mainland UK address with the exception of some Highland post codes, details will be given at the time or order.  An email will be forwarded to advise you accordingly of an expected arrival date.  Under normal circumstances this will be on a next day basis.  There are no deliveries on a Saturday or Sunday.  Delivery charge will be between £6.50 and £8.50 this will depend on the weight of the order, full cost will be given with order details. Delivery to Northern Ireland, The Channel Islands / The Isle of Man / The Highlands and Islands / Irish Republic and Europe can be arranged and details will be given on request.

Refunds / Returns   Unfortunately Candles2Cherish are not able to offer refunds once a candle has been personalised, unless in the unlikely event I have made a mistake, in which case you can choose from a replacement or a full refund. If a mistake has been made you will be required to inform Candles2Cherish at the time of receipt of your candle to you or within 5 days. I will then arrange collection from you of your candle together will full packaging before a refund or replacement takes place.

Design / Use  Personalised pillar candles will have been designed to be kept as keepsakes and not to be burned, unless requested to do so and will have therefore been personalised accordingly. The burn time on Personalised Memorial Candles / Absence Candles / Wedding Candles and the In Loving Memory Candles will have been adjusted to be between 6 and 15 hours, this will depend on the size of the candle and the design.  More details will be given on request.  Unfortunately Candles2Cherish cannot be held responsible for any candle that has not been used in the manner that was intended. 

Storage and candle placement If you are purchasing a candle in advance and intend to store away or are purchasing a pillar candle to place at a graveside, please bear in mind that your candle is wax and should not be left near heat such as a fire or radiator or in direct sunlight as this may cause the candle to warp, loose its shape or discolour. Nor stored too cold as this may cause the candle to crack. All personalsied pillar candles are waterproof.

Urgent Orders… Welcomed  Unless you are able to collect from me in Manchester, I would require a minimum of 7 working days notice to be able to respond to your requirements, forward a proof for approval, personalise your candle and arrange delivery to you.  However, there may be times when I am able to assist, should you have an urgent order please contact me.

Unity Candle Sets  The lighting of a Unity candle is becoming more and more popular.  The ceremony symbolizes the pledge of unity between the bride and groom and the merging of two families.   The Unity Candle Sets are personalised on one large non scented pillar candle with two personalsied taper candles in White or Ivory.

Images and verses  Before forwarding any image or verse it is your responsibility to make sure that you have permission to use.  Having received your email with the photo attachment this will not be shared by a third party and once your photo has been used on your candle the image will be deleted.  I will not use or place a photo of you candle in any gallery without your permission to do so first and this will only be done after the occasion has passed and not before.  There will be a £4.00 supplement to add a photograph on a personalised candle.

Copyright  I own the content of this website and in viewing this website you do so for your own personal use/viewing only.  Without my prior permission in writing you cannot publish, duplicate, copy design, layout, image, appearance.  All images off candles on this website belong to Candles2Cherish.  You are requested not to create a link from a document or another website without written prior consent from Candles2Cherish.  Unauthorised use may give rise to a claim for damages and/or be a criminal offence.  The use of this website and any dispute arising out of such use is subject to the laws of England, Scotland and Wales.